Returns at Desire & Sleep
We truly hope you are happy with your order. Not satisfied? No worries! At Desire & Sleep, you always have the right to return your purchase within 14 days of receiving it.
🔄 Right of Withdrawal
You have the right to cancel your order within 14 days of receipt without giving any reason. We also offer a 30-day money-back guarantee. After cancellation, you have an additional 14 days to return the product.
📩 How do I register my return?
Send an email to:
info@desireandsleep.com
Please include the following details:
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Your name
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Your order number
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The product you wish to return
You will receive a confirmation from us with return instructions.
Pack the product carefully (preferably in its original packaging) and send it to the return address provided.
📦 Return Conditions
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The item must be undamaged and unused.
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Return shipping costs are at your own expense.
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Always keep your proof of shipment until your return has been processed.
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Returns without prior registration via email cannot be accepted.
💸 Refunds
Once we have received and inspected your return, you will be refunded the full purchase amount (including the original shipping costs) within 5 business days, using the same payment method you used for your purchase.
❌ Returns are not possible for:
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Used or damaged products
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Products without original packaging
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Personalized or custom-made items
Do you have questions about returns or are you unsure whether your product is eligible?
Feel free to contact us at info@desireandsleep.com — we’re happy to help!
